METEOR GEM

Meteor Gem - Frequently Asked Questions

Meteor Gem Store Policy

Shipping

Returns / Refunds

Orders which have shown as Delivered for over 7 days are not eligible for returns, exchanges, refunds, or price matches. Customers have 7 days from the tracking delivered date to let us know of any problems with product or order issues. It is the buyer's responsibility to open their package in a timely manner and check it over for problems and item condition.

There are no returns or refunds for delivered orders which do not have item issues or seller errors. It is the buyer's responsibility to order the correct items and enter the right shipping information.

If your order hasn't shipped yet, you can get a refund for your purchase MINUS 5% payment processing fees which are not returned to Meteor Gem with refunds. Once we have given you a tracking number, the item is no longer in our hands and is already with the carrier. Any further action on shipped orders will happen after the customer has received the package.

Meteor Gem grades very hard to avoid customer disappointment. There is more info about that in our ITEM CONDITION section. If you see an issue with your items you must provide photo proof of the condition when your order shows up. Quality issues are rare and we work with every customer on a case-by-case basis.

There are no returns or refunds for shipped Blemish or Used item purchases.

No refunds for special order items. More info about special orders in the UPCOMING / SPECIAL ORDER section

If your item has a factory defect, we will always work with you to get an exchange through the vendor. However we cannot be held responsible for the defect and cannot guarantee that we will get a replacement. Get in touch as soon as possible and we will always do our best on a case-by-case basis.

Meteor Gem will only match our own price changes, and not any other vendor, label, shop, or distro. We will price match any item for 7 days after purchase. If your item goes on sale we will refund the difference no questions asked. Coupons will not be price matched or applied to previous orders.

Holds

Item Condition

Upcoming / Special Orders